The Data Behind Your Account Wallet
When you fund an account from Dhaka through bKash, Nagad or Rocket, the wallet sends us a reference for that transfer. We store that reference, the amount and the time so your balance and your transaction history always agree. We do not see your wallet PIN,
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and we never ask for it in chat or by phone. Your login details are kept separate from payment records, which means a support agent checking a deposit cannot read your password. We also keep basic technical data from the device you sign in on, such
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as the browser type and general connection region. That helps us spot a login that does not match how you normally use the account. Profile details you type in yourself — name, contact number, date of birth — are used to confirm the account belongs to
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you before a withdrawal is released. How long we keep each record depends on what it is. Transaction and verification records stay while the account is open and for a period afterwards where accounting or legal rules require it. Marketing preferences are kept until you change
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them. This policy is written for Bangladesh users, but what applies to you depends on your local law and eligible regions. Where local rules give you a stronger right than this page describes, those rules take priority.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.